SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping at Two Fifteen. We strive to provide you with the best possible shopping experience, including prompt and reliable shipping services.
Please review our shipping policy below:
Processing Time:
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Orders are typically processed and dispatched within 1-3 business days of receiving payment.
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During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding during these times.
Shipping Methods:
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We offer standard shipping via USPS, with delivery typically within 1-3 days (local delivery). U.S.A, 1-7 days.
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Expedited shipping options may be available at checkout for an additional fee.
Shipping Rates:
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Shipping rates are calculated based on the weight and destination of your order.
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You can view the shipping cost for your order during the checkout process.
Shipping Destinations:
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We currently ship to Puerto Rico & USA.
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If your country is not listed during checkout, please contact us, and we'll do our best to accommodate your request.
Order Tracking:
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Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
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You can use this tracking information to monitor the status of your shipment and estimate its arrival date.
Delivery Issues:
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While we strive to ensure timely delivery of all orders, please note that delivery times may vary depending on factors beyond our control, such as weather conditions or customs delays.
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If you encounter any issues with the delivery of your order, please contact us, and we will assist you in resolving the issue as quickly as possible.
RETURN & EXCHANGE POLICY
At Two Fifteen PR, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer hassle-free returns and exchanges. Please review our return and exchange policy below:
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Eligibility:
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To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with all tags attached.
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Returns or exchanges must be requested within seven (7) days of receiving your order.
Return Process:
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Contact our customer service team at twofifteenprllc@gmail.com to initiate the return or exchange process.
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Provide your order number and details of the item(s) you wish to return or exchange.
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Once your return or exchange request is approved, you will receive further instructions on how to proceed.
Return Shipping:
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Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
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We recommend using a trackable shipping method to ensure safe and reliable return delivery.
Refunds:
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Refunds will be issued to the original form of payment used for the purchase.
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within two to three (2-3) days, and a credit will automatically be applied to your original method of payment.
Exchanges:
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If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer service team.
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Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit may be offered as an alternative.
Non-Returnable Items:
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Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are damaged or defective.
Questions or Assistance:
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If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer service team at twofifteenprllc@gmail.com.
Thank you for shopping at Two Fifteen PR. We appreciate your business and strive to provide you with the best possible shopping experience.